ox999 Terms & Conditions

1 General Provisions & Acceptance

By accessing the ox999 platform, creating an account, or using any of our services, you confirm that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please refrain from using this platform.

These terms constitute a legally binding agreement between ox999 ("Platform", "we", "us") and its users ("you", "member"). These terms apply together with our Privacy Policy and Responsible Gaming Policy.

2 Eligibility & Registration

The following conditions must be met to create an account and use services at ox999:

• You must be at least 21 years old. The platform is for users aged 21 and above only.
• You must provide accurate and complete personal information.
• Each person may create only one account. Creating multiple accounts is strictly prohibited.
• The name, phone number, and payment method provided at registration must all belong to the same person.
• You must register under your own identity; registering on behalf of another person or under a fictitious identity is prohibited.

ox999 may request additional documents for identity verification at any time. Withdrawals may be temporarily suspended until verification is complete.

3 Account Management & Security

You are fully responsible for the security of your ox999 account. The following must be strictly followed:

• Keep your password confidential and never share it with any third party.
• Always log out after using your account, especially at cyber cafes or on shared devices.
• Transferring, selling, or renting your account is strictly prohibited.
• Any unauthorized access to your account must be reported to our support team immediately.

ox999 will not be liable for any loss or damage resulting from negligence in securing your account. In all matters related to identity verification, the decision of ox999 is final.

4 Deposits, Withdrawals & Payments

All financial transactions on ox999 are governed by the following conditions:

• Minimum deposit: ৳100 (per method).
• Minimum withdrawal: ৳500.
• Standard withdrawal processing time: 10 to 45 minutes.
• Accepted payment methods: bKash, Nagad, Rocket, and bank transfer (including major Bangladeshi banks such as Sonali Bank, Dutch-Bangla Bank, and BRAC Bank).
• It is recommended that your deposit and withdrawal methods be the same.
• Withdrawals may be delayed if identity verification has not been completed.

ox999 reserves the right to review and verify any transaction. Suspicious or unusual transactions may be temporarily held.

5 Bonuses & Promotions

The following terms apply when claiming bonus offers and promotional benefits at ox999:

• Welcome bonus: 150% bonus on your first deposit, up to ৳5,000.
• Wagering requirement: you must place bets totalling 20 times the bonus amount.
• Example: on a ৳1,000 deposit you receive a ৳1,500 bonus, giving a total balance of ৳2,500. Bonus wager: ৳1,500 × 20 = ৳30,000 must be bet.
• Wagering is calculated on the bonus amount only, not on the combined total of deposit and bonus.
• Only bets placed with bonus funds count toward wagering — not bets placed with cash — unless the specific promotion states otherwise.
• Each promotion may have its own separate terms; the terms stated on the relevant promotion page will apply.
• ox999 reserves the right to cancel a bonus if abuse is suspected.

6 Betting & Gaming Rules

The following rules must be followed when conducting gaming and betting activities on the ox999 platform:

• All bets are final once confirmed and cannot be changed.
• If a game or bet is cancelled due to a technical error, the relevant amount will be refunded to your balance.
• In sports betting, if a match is abandoned or postponed, ox999's decision regarding the affected bet is final.
• In live casino games (such as those operated by Evolution Gaming and Ezugi), the dealer's decision is final.
• Arbitrage betting or bonus hunting using multiple accounts is strictly prohibited.
• Placing bets using automated software, bots, or scripts is prohibited.

A Certified Random Number Generator (RNG) is used to determine game outcomes. All games are conducted in accordance with fair play principles.

7 Prohibited Activities

The following activities are strictly prohibited on the ox999 platform. Violations may result in immediate account termination and legal action:

• Money laundering or suspicious financial activity.
• Fraud, deception, or providing false information.
• Hacking, phishing, or attempting to breach platform security.
• Operating an account on behalf of a minor.
• Bonus arbitrage or collusion (syndicate betting).
• Threats, harassment, or abusive behaviour toward other members.
• Republishing platform content to third parties without permission.

8 Responsible Gaming

ox999 believes gaming should be an entertaining activity. We take responsible gaming seriously and encourage our members to follow these principles:

• Only bet amounts whose loss would not affect your daily life.
• Take regular breaks and avoid playing for long uninterrupted periods.
• Do not use gaming as a way to solve financial problems.
• Contact our support team to set deposit limits, self-exclusion, or session limits.

For more information on responsible gaming, visit our Responsible Gaming page. This platform is for users aged 21 and above only.

9 Privacy & Data Protection

ox999 is committed to protecting your personal information. Our policy on data collection, storage, and use is as follows:

• Your personal information is used solely for the purpose of providing services.
• Your information is not sold or transferred to third parties — except where required by law.
• All data is protected by SSL encryption.
• Information stored on our servers is protected by industry-standard security protocols.

For full details of our privacy practices, please visit our Privacy Policy page.

10 Limitation of Liability

ox999 accepts no liability in the following circumstances:

• A game is left incomplete due to internet disconnection or a technical error.
• Loss caused by a problem with the member's own device.
• Delays or failures by a third-party payment provider.
• Force majeure events such as natural disasters, war, or government directives.
• Loss caused by unauthorized access to a member's account where the member has shared their login credentials with a third party.

ox999 always strives to maintain the highest service standards, but cannot guarantee uninterrupted availability of the platform at all times.

11 Right to Amend Terms

ox999 reserves the right to partially or fully change, amend, or update these terms at any time without prior notice. Revised terms take effect as soon as they are published on the website.

Continued use of the platform after any changes constitutes your acceptance of the new terms. It is therefore your responsibility to check this page regularly.

12 Account Suspension & Termination

ox999 may temporarily suspend or permanently terminate any member's account without warning in the following circumstances:

• Violation of any provision of these terms.
• Providing false information or identity fraud.
• Account inactivity (no login or transaction for an extended period).
• At the member's own request.
• At the direction of a law enforcement authority.

In the event of account termination, ox999 will consider returning any eligible balance (where wagering has been completed and no rules have been violated). Members may also request account closure at any time through the support team.

13 Dispute Resolution

The following process is followed to resolve any dispute between ox999 and a member:

• The member must first contact us directly via 24/7 live chat or email.
• Upon receiving a complaint, our team will investigate and respond within a reasonable time.
• In disputes concerning game outcomes, the game server log will be treated as the final evidence.
• In disputes concerning financial transactions, the payment provider's records will apply.

ox999 is committed to resolving disputes fairly and transparently. Our goal is to ensure a positive experience for every member.

14 Contact & Support

If you have any questions or need clarification about these terms, please contact our support team:

• 24/7 Live Chat: available at any time via the chat button on the platform.
• Email: [email protected]
• Support is available in both Bengali and English, seven days a week, 24 hours a day.

Our customer service team is always ready to answer any of your questions. Thank you for using ox999.