ox999's Privacy Policy & Data Protection

1.1 Information You Provide Directly

When you open an account or log in to ox999, you provide us with certain information directly. This may include:

• Full name and date of birth
• Email address and mobile number
• Bank account or mobile banking details (bKash, Nagad, Rocket, etc.)
• Documents required for identity verification
• The content of your communications with our support team

1.2 Automatically Collected Information

Certain information is collected automatically while you use our platform. This is used primarily for technical purposes and helps improve the quality of our services:

• IP address and device type
• Browser type and operating system
• Session duration and page visit history
• Information collected via cookies and similar tracking technologies
• Transaction history and gaming activity

1.3 Information Received from Third Parties

In some cases we may receive information from trusted third-party service providers, such as identity verification services and fraud prevention services. This information is used solely to ensure security and improve our services.

3.1 Sharing Information with Third Parties

ox999 does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following circumstances to operate our services:

• Payment processors: Information required to complete transactions through bKash, Nagad, Rocket, and bank transfer services.
• Identity verification agencies: For anti-money laundering (AML) and know your customer (KYC) processes.
• Game software providers: Technical information shared with providers such as Pragmatic Play, Spribe, JILI, and PG Soft to deliver the gaming experience.
• IT and cybersecurity services: To ensure the security and functionality of the platform.

3.2 Disclosure Due to Legal Obligations

ox999 may be required to disclose your information in the following circumstances:

• To comply with a legal order or judicial direction from a competent authority
• To assist in the investigation of fraud, money laundering, or other illegal activity
• To protect the safety of other users of the platform
• To establish or defend ox999's legal rights

3.3 In the Event of a Business Transfer

If ox999 undergoes a merger, acquisition, or sale of assets, your information may be transferred. In such a case we will notify you in advance and ensure that the new party provides protection equivalent to this privacy policy.

4.1 Data Retention Period

We retain your information only for as long as necessary. Specifically:

• All relevant information is retained while your account remains active.
• After an account is closed, certain information may be kept for a defined period due to legal obligations.
• Financial transaction records are retained in accordance with applicable legal requirements.
• Once the retention period ends, information is securely deleted or anonymised.

4.2 Security Measures

ox999 uses industry-standard technology and practices to ensure the security of your information:

• SSL/TLS encryption: All data exchanged between you and our servers is encrypted.
• Data encryption: Sensitive information stored on our systems is kept in an encrypted state.
• Access controls: Only authorised staff can access information on a need-to-know basis.
• Regular security audits: Regular assessments are conducted to identify system vulnerabilities.
• Two-step verification: A two-layer verification system is available to protect your account.

Please note, however, that no method on the internet is completely impenetrable. We strive to ensure the highest level of protection, but we cannot guarantee absolute security.

5.1 What Are Cookies and How Do We Use Them

Cookies are small text files stored on your device that help improve your browsing experience. ox999 uses the following types of cookies:

• Essential cookies: Required for the basic operation of the platform. Without these the site cannot function properly.
• Functionality cookies: Used to remember your language preference and login status.
• Analytics cookies: Help us analyse site usage and improve our services.
• Security cookies: For fraud detection and account protection.

5.2 Managing Cookies

You can disable or delete cookies by changing your browser settings. Please note that disabling certain cookies may cause some platform features to not work correctly or to become entirely unavailable.

ox999's services are intended only for persons aged 21 and above. We do not knowingly collect any information from minors. If we become aware that we hold information belonging to a minor, we will delete it immediately and close the associated account.

If you believe that a minor has created an account on our platform, please contact us immediately.

8.1 Update Notifications

ox999 reserves the right to update this privacy policy when necessary. If significant changes are made to the Policy, we will:

• Publish the new version on this page.
• Notify registered users of the changes by email.
• Note the date of the change at the top of this Policy.

Continued use of the platform after changes have been made will be considered as your acceptance of the updated Policy.